Terms of Service

Introduction

Welcome to Zobo! The following Terms and Conditions (the “Terms”) is an agreement between you and Zobo Payments Limited (“Zobo”), a company duly incorporated under the laws of the United Kingdom.

In this Agreement, "you" and "your" “user” means the person, entity, business, or company who uses or accesses the Services, regardless of whether you are acting as a Sender or Recipient. "Zobo," "we," "us," and "our" all refer to Zobo, including its employees, directors, partners, and assignees.

It is important to understand that Zobo is not a financial institution. Zobo does not itself ever hold your money/funds or your assets. We provide technology that enables you to access your assets, conduct financial transactions, and engage in financial services conducted through a network of banks, money transmitters, payment service providers, foreign exchange firms, and other partners who we integrate the Platform into in order to provide you with the Services.

As such, Zobo is not a financial institution, including a bank, trust company, or securities broker in the United States (“US”). That said, we may own subsidiaries or have affiliates who are such entities, both in the US and/or in other countries. Please note that depending on your location, the Service may be provided by a partner of Zobo or one of Zobo's affiliated companies (Affiliate).

Further note that Zobo collects and analyzes (such as for KYC and AML purposes) information provided by Users in connection with the Services. We may at times relay some or all information and data to our partners, including but not limited to banks, payment services platforms, money transmitters, exchanges, regulators, affiliates, accountants, BSA auditors, and others both in the USA and globally. These firms may use such data and information as necessary to perform and fulfill their obligations to the overall Platform, specifically, or more generally for their regulatory and/or operational duties.

The Terms are legally binding and serve to govern your use and access to our website at www.zobo-app.com and the Zobo mobile application (collectively, the “Platform”) and features and services which we offer now and/or may be offered in the future, in connection with the Platform (the “Services”), including any content or functionality offered through this Platform or the Services, whether as a guest, registered user or on the authorisation of a user.

PLEASE READ AND UNDERSTAND THESE TERMS AND OUR PRIVACY POLICY CAREFULLY BEFORE AGREEING TO BE BOUND BY THEM.

By registering, using or accessing the Services or any information, resources, services, products, and tools we provide, you represent that you have read, understood and accepted to be bound by these Terms and our Privacy Policy. You also accept and agree that you are solely responsible for understanding and complying with all laws, rules and regulations that may be applicable to your use of the Services.

Please note that your use and access to the Services are subject at all times to these Terms and our Privacy Policy. If you do not agree to all the terms and conditions of these Terms and our Privacy Policy, do not use or access the Services.

Definitions

The definitions and rules of interpretation in this clause apply in this Terms and Conditions.

• Account means any account opened with us and operated by you, through the Platform.
• Business Day means any day on which banks in the US are open for business excluding Saturdays, Sundays and public holidays.
• Local Taxes means any taxes chargeable in the Recipient’s country.
• Money Transfer Amount means the specific sum of money which you push through your Account, to be transferred to the Recipient through the Platform.
• Money Transfer means an electronic transfer of a Money Transfer Amount by you to the Recipient through the Platform.
• Transaction History means records of Money Transfers which are accessible through the Platform.
• Recipient means the payee, located in the Recipient’s Country, who receives the money through the use of the Money Transfer Service.
• Recipient’s Country means the country from where a Recipient receives the Money Transfer.
• Payment Instrument means a mode of pushing money through the Account, to the Recipient, which may include your bank, payment or debit or credit card or other payment information accepted by our payment service providers.
• Payment Instruction means an instruction containing the execution of a Money Transfer, sent to Zobo by you.
• Sender means the payer, located in the Sender’s Country, who sends the money through the use of the Money Transfer Service.
• Sender’s Country means the country from where a Sender initiates the Money Transfer.
• Services / Money Transfer Service means international money transfer services and Account maintenance services provided by Zobo to you.
• Service Fee means our fees for the provision of the Services as described on the Platform payable by you to Zobo.
• Service Provider means technical partners, international transfer money operators, commercial banks, third party service providers who we work with to provide the Services to you.
• User means you or a customer of Zobo who is a user of the Platform and has opened an Account with us and/or utilizes our Services.

Consent to Use Electronic Signatures and Communication

Consent: To the extent permitted by applicable law, you consent to use electronic signatures and to electronically receive all records, notices, statements, communications, and other items for all Services provided to you under these Terms and in connection with your relationship with us (collectively, "Communications") that we may otherwise be required to send or provide you in paper form (e.g., by mail).

You acknowledge that this Agreement shall be entered into electronically, and that the following categories of information ("Communications") may be provided by electronic means: (i) this Agreement and any amendments, modifications or supplements to it; (ii) your records of transactions through the Service; (iii) any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by federal or state law; (iv) any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Services; (v) any other communication related to the Services or Zobo.

Communications may be provided to you through the use of autodialed or prerecorded message calls or text messages at the telephone number(s) that you provide us with. We may contact you directly or we may share your phone number with service providers with whom we contract to provide such Communications. Standard telephone minute and text charges may apply.

The hardware and software requirements for access to and retention of the Communications associated with the Service include a personal computer or other device which is capable of accessing the Internet; an Internet web browser; and a printer or other device capable of printing and/or retaining agreements and documents.

By accepting and agreeing to these Terms electronically, you represent that: (i) you have read and understand this consent to use electronic signatures and to receive Communications electronically; and (ii) your consent will remain in effect until you withdraw your consent as specified below.

Your Right to Withdraw Your Consent: Your consent to receive Communications electronically will remain in effect until you withdraw it. You may withdraw your consent to receive further Communications electronically at any time by contacting us at [email protected]. If you withdraw your consent, we will close your Zobo Account and you will no longer be able to use your Zobo Account or the Services, except as expressly provided in these Terms.

You Must Keep Your Contact Information Current With Us: In order to ensure that we are able to provide Communications to you electronically, you must notify us of any change in your email address and your mobile number or other text message address by updating your profile on this Platform.

Changes: We reserve the right, in our sole discretion, to discontinue the provision of electronic Communications or to terminate or change the terms and conditions on which we provide electronic Communications. Except as otherwise required by applicable law, we will notify you of any such termination or change by updating these Terms on this Platform or delivering notice of such termination or change electronically.

Eligibility

Registration: In order to use the Services, you must register with us on the Platform, or be authorized by a registered user to use the Services in a manner agreed by us.

Application Approval: Zobo reserves the right to approve or deny your application for an Account or a particular Service. Provisional, limited access may be granted while your application is pending additional review. Zobo may deny your application or interrupt provision of the Services.

Information: When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your Account and the Service. Zobo also reserves the right to request further information from you at any time. Failure to provide such information may result in delays or denial of service.

Age Requirement: To use Zobo's Services, you must be at least 18 years of age. By accessing or using our Services, you represent and warrant that you meet this age requirement.

Legal Capacity: By using our Services, you further represent and warrant that you have the legal capacity to enter into a binding agreement. If you are using our Services on behalf of a legal entity, you represent that you have the authority to bind such entity to this Agreement.

Residency and Location: Zobo's Services are available to individuals located within the United States of America who wish to send funds to recipients in the designated African regions ("Nigeria", "Cameroon", "Ghana", "Ivory Coast"). It is your responsibility to ensure that you are using the Services from an eligible location.

Prohibited Persons and Entities: You are not eligible to use Zobo's Services if you are a person or entity listed on any sanctions list or watchlist maintained by the United States Government or other relevant authorities. Zobo reserves the right to conduct regular checks to ensure compliance with this requirement.

Right to Refuse Service: We reserve the right to refuse or terminate our Services to any individual for any reason at any time. At our sole discretion, we may do so if we believe you do not meet the eligibility criteria or if your use of our Services violates any applicable laws or these Terms.

Identity Verification: As part of our compliance with anti-money laundering (AML) and know your customer (KYC) regulations, we may request documentation to verify your identity and the purpose of your transfers. Failure to provide accurate and complete information may result in the suspension or termination of your Account.

By using or accessing the Services, you confirm that you meet the eligibility criteria described above and agree to comply with all terms and conditions outlined in this Agreement. If you do not meet these criteria or do not agree with any part of this Agreement, please do not use our Services.

Paying for the Services

Charges: With each transaction you submit, you agree to pay us a service fee ("Service Fee"), in addition to the transaction amount. Payment in U.S. dollars is due at the time the transaction is submitted for processing. If you submit a transaction that results in us being charged NSF fees, chargeback fees, or other similar costs, you agree to reimburse Zobo for all such fees.

Payment: To process your transaction, you authorize us to charge any of the payment instruments included in your payment profile ("Payment Instrument" includes any debit or credit card, bank account, or other payment method accepted by our payment service providers). You warrant to provide complete and accurate payment information. If your payment fails, you authorize us to retry one or more times using the same Payment Instrument. You warrant that you are an authorized and lawful user of the Payment Instrument.

Other Charges: We are not responsible for fees imposed by financial institutions associated with your Payment Instruments. For example, debit card issuers may charge additional fees for the transaction. We are not responsible for NSF fees, chargeback fees, or other similar charges that might be imposed on you by your bank, credit card issuer, or other provider.

Fee Revisions: We reserve the right to change or review fees for the Services at any time in the future. You agree that you shall pay all applicable fees, commissions, and/or charges for using the Services as and when due.

Payment and Remittance

The Services allow users to send, receive, and request money. As a User initiating a transfer of funds, the Services may allow you to send funds to your designated recipient (“Recipient”) by selecting and communicating the Recipient and the Transfer Amount to us (a “Payment Instruction”).

By initiating a Money Transfer to a Recipient via the Services, you authorize us and the applicable bank or partner financial institutions to debit the amount you specify and applicable charges from your Account, bank account, or other registered Payment Instrument, and to send those funds to the designated Recipient upon your request. You are solely responsible for providing accurate bank account details for the Recipient.

Payments to Zobo shall be made through the stipulated payment gateways provided on the Platform. Zobo will use the payment methods you provide, and payments will be processed in the applicable currency. We may apply transaction limits (e.g., settlement, frequency, or amount) to manage operational risk and ensure security.

By providing a Payment Instrument, you agree that we are authorized to charge the relevant fees and taxes.

Zobo uses a third-party payment processor to link your payment card to the Platform. Payment processing is subject to the privacy policies and terms of your card issuer and our processor.

Zobo strives to ensure payment services are always available but does not guarantee uninterrupted access or absence of errors or viruses. We are not responsible for errors from payment processors or third parties.

Zobo reserves the right to review transactions and request additional details. Funds may be retained during review. If a transaction fails to meet approval requirements, the funds will be returned to the Sender, minus applicable refund fees.

If you disagree with any transaction, you must submit a complaint to [email protected] within 30 days of the transaction (“Dispute Period”).

Payments processed by Zobo may exclude applicable additional fees, such as currency conversion costs, which must be borne by you.

Your use of the Services authorizes us to take all actions necessary to facilitate the Services. You must not attempt to circumvent any restrictions imposed by regulation, law, or Zobo.

Service Providers: We work with local banks and third-party outlets ("Service Providers") to make funds available to Recipients. You appoint your Recipient as your agent to receive funds transmitted via the Service. While we try to provide up-to-date info about Service Provider locations and hours, we are not responsible for inaccuracies.

Transactions are offered in partnership with our respective partners and Affiliates. If you believe your Account has been accessed without authorization, or your device is lost or stolen, contact [email protected] immediately.

Unauthorized Transactions: The following are NOT considered unauthorized transactions:

• You give someone access to your Account (e.g., sharing login credentials) and they use your Account without your knowledge.
• You or someone else acts with fraudulent intent.
• You reverse engineer or charge back a valid transaction.

Important Service Restrictions

General: We may refuse any transaction or limit the amount transferred on a per-transaction or aggregated basis. We reserve the right to modify or discontinue all or any part of the Services at any time.

Delays: Your transaction may be delayed as we verify your identity, validate your Payment Instruments, or comply with legal obligations. Refunds may be issued in certain cases, and you may cancel pending transactions at any time.

Commercial Transactions: Do not use the Services to pay for goods or services unless you know and trust the Recipient. Doing so is at your own risk.

Unauthorized Transactions: You may not use the Services in violation of this Agreement, our partner Terms, or applicable laws. This includes activities related to:

• Sexually oriented materials or services
• Gambling
• Fraud
• Money laundering or terrorism financing
• The purchase or sale of tobacco, firearms, or controlled substances

If you are unsure whether your activity is prohibited, please contact us at [email protected].

No Changes: You cannot change the details of a submitted transaction. Ensure all information is accurate before submission.

Restricted Activities: While using our Platform or Services, you agree not to:

• Provide false or misleading information
• Use an anonymizing proxy
• Access cash advances from your credit card or help others do so
• Use bots or manual processes to monitor or copy the Platform
• Refuse to cooperate during investigations
• Violate any terms or policies of Zobo or its partners

Prohibited Activities

You may not use the Platform for any purpose that is prohibited by these Terms. You are responsible for all activities conducted through your Account. Violating these rules may result in suspension or cancellation of your Account.

You agree not to use the Platform or Services for any illegal purpose and are solely responsible for compliance with all laws, regulations, and tax obligations related to your use.

In connection with your use of the Platform, you shall not:

• Breach or circumvent applicable laws, regulations, third-party rights, or these Terms
• Use the Platform for any unauthorized commercial purposes or to mislead others regarding affiliation with Zobo
• Copy, store, or use user data in violation of Zobo’s Privacy Policy or others’ privacy rights
• Use, display, or replicate Zobo trademarks, logos, or proprietary elements without written consent
• Use automated systems (robots, scrapers, etc.) to access or interact with the Platform
• Bypass or disable security features or attempt to reverse engineer the Platform
• Take actions that impair or harm the Platform’s operation
• Infringe on intellectual property or cause harm to others

Zobo reserves the right (but not the obligation) to monitor Platform usage to:

• Operate, secure, and improve the Platform (e.g., for fraud prevention and support)
• Ensure user compliance with these Terms
• Comply with legal obligations or government requests

You agree to cooperate fully with Zobo in any investigation related to misuse of the Platform.

Error Resolution, Cancellations and Refunds

Error Resolution: If you experience any issues with the Services, please contact us at [email protected]. We are here to help.

Refunds: You may attempt to cancel a Money Transfer at any time prior to its completion (i.e., before the Recipient claims the funds). If your refund is approved, it will be credited to the same Payment Instrument used.

Complaints: We welcome your feedback. You may also contact the appropriate state licensing authority if you have complaints related to money transmission.

Cancellation: We do not accept cancellations of completed transfers. However, if you experience issues with a transaction, reach out to [email protected] for resolution. Prompt reporting is encouraged for timely support.

Error Resolution, Cancellations and Refunds

Error Resolution: If you experience any issues with the Services, please contact us at [email protected]. We are here to help.

Refunds: You may attempt to cancel a Money Transfer at any time prior to its completion (i.e., before the Recipient claims the funds). If your refund is approved, it will be credited to the same Payment Instrument used.

Complaints: We welcome your feedback. You may also contact the appropriate state licensing authority if you have complaints related to money transmission.

Cancellation: We do not accept cancellations of completed transfers. However, if you experience issues with a transaction, reach out to [email protected] for resolution. Prompt reporting is encouraged for timely support.

Intellectual Property

The Platform, Services, and all content — including text, graphics, logos, digital downloads, software, and images — are the exclusive property of Zobo. This includes trademarks, service marks, and product names (collectively, “Zobo Intellectual Property”).

You may view and retain a copy of Platform pages for personal, non-commercial use only. You may not display, copy, modify, or use Zobo Intellectual Property without prior written consent.

You agree not to:

• Use bots, spiders, or scrapers to access the Services
• Remove copyright, trademark, or proprietary notices
• Infringe any intellectual property or privacy rights

Disclaimer

To the fullest extent permitted by law, Zobo provides the Services "as is" and "as available" with no warranties of any kind. We and our third-party providers disclaim all warranties — express, implied, or statutory — including those related to merchantability, fitness for a particular purpose, and non-infringement.

Zobo does not guarantee that:

• The Services will meet your requirements
• The Services will be uninterrupted or error-free
• Results from the Services will be accurate or reliable
• The quality of any products or content will meet your expectations

Downloaded materials are accessed at your own risk. Zobo is not liable for any resulting system damage or data loss.

We strive for timely transaction processing but make no guarantees due to dependencies on third parties and external factors.

Indemnity

You agree to indemnify and hold harmless Zobo, its officers, employees, agents, and affiliates from any claims, losses, liabilities, or costs (including attorney fees) arising from your use of the Services, your breach of this Agreement, or violation of laws or regulations.

Breach

If you breach these Terms, or if Zobo suspects you have done so, we may:

• Suspend or permanently ban your access to our Services
• Block your IP address
• Contact your internet service provider to block access
• Suspend or delete your Account
• Take legal action against you

Termination, Restriction or Suspension

We may terminate, suspend, or restrict your Account at any time if:

• We detect suspicious activity
• You are creating potential legal or financial liabilities
• You violate third-party rights or these Terms
• We cannot verify your information
• You fail to pay applicable fees
• We believe it is necessary to protect Zobo or other users

Circumventing a suspension or block (e.g., by creating a new account) is prohibited.

Deletion of Account

You may request to delete your Account by contacting [email protected]. Once deleted, all personal data and transaction history will be erased, except data required to be retained by law.

For compliance reasons, we archive account data for 180 days (ACH payments) or 90 days (debit card payments) after the last transaction.

We may still contact you if any issues arise from transactions initiated before deletion.

Termination does not affect rights or obligations incurred before deletion. Some provisions of these Terms will survive termination.

Governing Law

These Terms are governed by the laws of England, without regard to conflict of law principles.

Dispute Resolution

All disputes will be resolved through arbitration under the London Court of International Arbitration (LCIA) rules. One arbitrator will be appointed, proceedings will be in English, and the venue will be London. The arbitrator’s decision will be final.

Miscellaneous

• Entire Agreement: These Terms, along with our Privacy Policy, form the entire agreement between you and Zobo.
• No Waiver: Failure to enforce a provision is not a waiver of that provision.
• Force Majeure: We are not liable for delays caused by events outside our control (e.g., natural disasters, law changes, internet failures).
• Assignment: You may not assign these Terms; we may assign them without your consent.
• Modification: We may amend these Terms at any time. Continued use means acceptance of updates.
• Severability: If any part of these Terms is found invalid, the rest remain in effect.
• Supplementary Terms: Promotions, referral programs, or partner-specific terms may apply in addition to this Agreement.

Security

We take your security seriously. Please be cautious about sending money to unknown individuals. If you suspect fraud, contact us immediately at +1(905)709-8267.

If you receive suspicious emails claiming to be from Zobo, forward them to [email protected].

Contact Information

Questions or concerns? Reach us at [email protected] or call +1(905)709-8267.